I recently purchased the uni-ball Signo 207 Gel Pen 12-pack from Amazon, expecting a reliable and high-quality product. Unfortunately, my experience with these pens has been nothing short of abysmal. Each and every pen in the pack was completely dry upon arrival, rendering them useless from the moment I opened the package.In light of this issue, I immediately took the initiative to reach out to the manufacturer, outlining the problem and expressing my disappointment. I was hopeful that they would address the matter promptly and rectify the situation. Regrettably, I have yet to receive any response from them, despite their auto-response message claiming they would get back to me immediately. It has now been over a week, and the silence from the manufacturer is nothing short of disheartening.It is incredibly frustrating to encounter such a lack of customer care and support from a company that touts itself as a reputable pen manufacturer. Their failure to acknowledge my complaint and provide a satisfactory resolution is simply unacceptable. As a result of this experience, I have lost all faith in the manufacturer and will certainly never purchase any of their products again.Not only was the product itself defective, but the manufacturer's complete disregard for their customers' concerns and the delay in their response has left me thoroughly disappointed. I trusted in the reputation of uni-ball and expected better. As a consumer, it is disheartening to be met with such poor service and product quality.I strongly advise potential buyers to steer clear of the uni-ball Signo 207 Gel Pen 12-pack, as my personal experience has proven it to be a complete waste of money. Invest in a different brand that values its customers and ensures the quality of their products.UPDATEI am pleased to share an updated review of my recent Amazon purchase. I finally received an email from Uniball addressing the issues I encountered with the twelve pens. They acknowledged that my original complaint had been sent to the wrong Uniball location.According to their explanation, it is possible that I received an older product when purchasing from a third-party retailer like Amazon. Uniball assured me that their pens have a guaranteed life cycle of approximately two years, with no expected quality changes for up to three years. However, after the three-year mark, there might be an increase in volatilization, resulting in heavier writing and slower ink flow, which could potentially lead to blurring when writing quickly. This explanation regarding the behavior of the ink over time has provided me with a better understanding of the issues I faced with the pens.Considering the prompt response, the credited amount, and the informative explanation about their product, I must say that my perspective has significantly changed. Initially disappointed by the defective pens, I now recognize that Uniball has taken responsibility for the matter and addressed it satisfactorily.Given this new information and my positive experience with their customer support team, I would like to update my previous negative review to present a more balanced view. It is crucial for potential buyers to understand that the quality issues I encountered may have been a result of the age of the product rather than inherent flaws in Uniball's pens.